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However, these seats will be unavailable for 15 minutes
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Before heading to the cinema, you can check if your cinema currently has electricity.
The information is displayed in real time.
Multiplex cinemas operate on generators, so you can plan your visit to us without worry!
If there is a power outage, we will need up to 10 minutes to switch to generator operation, after which the session will continue.
You can use the break to replenish your crunchy popcorn supply.
In the event that the session cannot be resumed - we will provide you with tickets for a similar session.
Online orders will be automatically refunded. Promo codes for your next visit will be sent to your email for the same number and category of seats as in your order.
Tickets purchased at the cinema ticket office can be exchanged directly at the cinema within 14 days. Please have the receipt and ticket with you.
If the session has not yet taken place and, unfortunately, cannot take place - we will send you a notification in advance to your contact number and provide promo codes for your next visit to the cinema.
Promo codes are valid for 6 months.
Unfortunately, apart from power outages, we often hear sirens.
Don’t worry, the movie will resume!
But...
In the event of an air raid alert, the cinema will halt ongoing sessions and evacuate guests and staff to the nearest shelter.
If the air raid alert lasts less than 20 minutes, the session will resume. In the event that the air raid alert lasts more than 20 minutes, the session will not be resumed.
An exception is the city of Lutsk at RC "Promin" - the session can be resumed if the alert lasts less than 30 minutes. If the air raid alert lasts more than 30 minutes, the session will not be resumed.
Tickets purchased offline can be exchanged at the cinema ticket office immediately after the air raid alert ends or within 14 days.
If you bought a ticket online, promo codes for your next movie visit (for the same number and category of seats as in your order) will be automatically sent to your email address provided during booking.